Answering the telephone at any company is a very important and delicate job. After all, anybody who calls you will judge your whole operation based on how you handle their call. So, having a dedicated professional answering your phone pays off many ways.
Here are a few reasons why you should start using a professional telephone answering service:
Make more sales
Making more sales should be a top priority for any company. And any tool or process that makes this easier is something worth investing in. By hiring a telephone answering service you can be sure that not a single sales call will go unanswered. Capturing more leads at this stage in the customer journey is crucial to growth. This is why hiring a telephone answering service can be a fantastic way to make more sales.
Having more revenue is great, but it is also important to keep costs low. And dedicating employees to answering your phones is an expensive choice. You will have to consider their salaries as well as other costs. At the most basic you will need to spend money on desks, phones, and computers. And don’t forget to factor extra costs such as recruiting, training, and more.
With a telephone answering service you get all the benefits of an in-house customer service rep at a fraction of the cost.
Keep your customers
In today’s world, customers expect stellar customer service on all communication channels. So, whenever they contact your company they want a solution stat. Any failure to assist a customer means risking losing their business forever. This includes missing their calls, incorrect transfers, faulty automatic answering processes, etc.
To keep your customers happy, you need to make sure that they feel like their business is important to you. And the only way to do this is by showing them that you care. A telephone answering service is the perfect way to do that.
Focus on your important tasks
You could answer the phone yourself, but would that be the best use of your time? After all, you have a business to run. And you are most likely wearing many hats within your company to add yet another task on top.
A telephone answering service frees up your time and helps boost your productivity. And the best part is that you won’t have to deal with pesky robocalls or spam calls.
Callers can tell whether your phones are being answered by pros or not. And based on that knowledge they make assumptions about your business. So, it is important to project professionalism at every single interaction. This includes answering phones, transferring calls, taking notes, etc.
And the best way to project professionalism is to hire a professional. So, a professional telephone answering service is the way to go.