Do I Need a Professional Answering Service for My Small Business?

August 01, 2017

If you are an entrepreneur or small business, you may not have considered using a professional answering service. However, the benefits you can realize will not only help boost your professional image and support your brand message, but it will supercharge your productivity as well, allowing you to focus on growing your business while your answering service takes care of incoming calls.

Here are a few reasons why you should consider a professional answering service:

1. It will save you money

If you’re just starting out, or if you are a one-person operation, you probably can’t afford to hire a full-time staff. You need to stay lean as you grow your company, and a professional answering service can help you do just that. Professional answering services are affordable, with low monthly rates that are a fraction of what you would pay an employee, so you can maintain a professional image and keep your hard-earned dollars. Other benefits include no more sick days, no more vacations to cover, and no more lost revenue because nobody picked up the phone.

2. It will save you time

It’s a typical scenario: you’re deep in the middle of something when the phone starts ringing. The next thing you know, it’s the end of the day, you’re exhausted, stressed, and you did not have time to check your voicemail and return calls despite your best efforts. With a professional answering service, somebody else can take your calls, forwarding the important ones to you and dealing with the rest in the most appropriate way. You can get your work done, and look at your messages when it’s convenient for you, and you’ll never miss another call, no matter what you’re doing.

3. It improves your customer satisfaction

When your customers are able to reach a real human, they will have a better impression of you and the way you operate. These days, people expect responsiveness, no matter what time of the day or night they reach out. Phone calls are also more personalized than web contact forms or emails, giving your contacts a favorable impression of who you are and your level of service. It’s a level of service that casts you in a favorable light, and encourages people to continue to patronize your company. You’ll be presenting a professional, positive impression of a company who cares, and that’s exactly image you want to project.

4. It allows you to scale more easily

If you are a startup or are hoping to take your company global, a professional answering service allows you to scale as needed. From a single line to multiple lines, to a call center, the possibilities are virtually endless, so you can dream big and make it real. Outsourcing your customer service to a professional answering service allows you to think outside the cubicle.

5. It gives you freedom

Since your phones are covered, and you don’t have to be tied to a desk, you can get out there and focus on sales, go to lunch with your best client, or do whatever it is you do so well without the worry of missing a call. Your professional answering service will let you know when you have a call you need to take, and the rest can wait until you check in.

Green Hills Office Suites: helping you create a great first impression

It all starts with a phone call: if you are interested in a professional answering service, give us a call or stop by for a visit at Green Hills Office Suites. We have several affordable options and plans for you to consider, from virtual office plans to professional call answering service .

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